Welcome to Sukkh Shanti, a brand by Shambhu Products. These Terms & Conditions govern your access to and use of our website, products, services, and purchases made through our online store.
By accessing this website, placing an order, or using any of our services, you agree to these Terms & Conditions. Please read them carefully before using our website.
General Terms
By using this website, you confirm that the information you provide while placing an order or contacting us is accurate, complete, and current.
We reserve the right to update, modify, suspend, or discontinue any part of the website or its services when reasonably necessary.
You agree not to use this website for any unlawful, fraudulent, abusive, or unauthorized purpose.
Products & Product Information
We make reasonable efforts to present our products and related information clearly and accurately.
Product Images
Product images displayed on the website are intended to provide an accurate representation of our products. However, colours and appearance may vary slightly depending on screen settings, lighting, photography, or device display.
Product Information
Product descriptions, packaging information, pricing, availability, and other details may be updated from time to time.
Please review the product information displayed on the relevant product page before placing your order.
Product Availability
All products are subject to availability. A product appearing on the website does not guarantee that it will remain available at the time an order is processed.
If an ordered product becomes unavailable, we may contact you regarding the available options.
Pricing
All product prices displayed on our website are shown in Indian Rupees (₹), unless otherwise stated.
We make reasonable efforts to ensure that prices displayed on the website are accurate.
Prices, offers and promotional discounts may be changed from time to time without prior notice. However, such changes will not ordinarily affect an order that has already been successfully placed, except where correction of an obvious error is required.
Orders
Placing an order through our website constitutes a request to purchase the selected products.
Order Information
You are responsible for providing accurate information, including:
Full name
Contact number
Email address, where requested
Complete shipping address
PIN code
Other information required to process or deliver your order
Incorrect or incomplete information may result in processing or delivery delays.
Order Confirmation
After an order is successfully placed, you may receive an order confirmation through the contact details provided during checkout.
An order confirmation acknowledges receipt of your order and does not necessarily mean that an order cannot subsequently be cancelled in exceptional circumstances.
Order Cancellation by Us
We reserve the right to cancel or refuse an order where reasonably necessary, including situations involving:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Invalid or incomplete customer information
Payment-related issues
Technical or system errors
Delivery limitations
Where applicable, any amount already received for a cancelled order will be handled according to the relevant refund process.
Payments
Payments must be made through the payment methods made available on the website at checkout.
You agree to provide valid and accurate payment information when completing a transaction.
Payment processing may involve third-party payment service providers. Their own terms, conditions and privacy practices may also apply to transactions processed through their services.
Sukkh Shanti does not encourage customers to share confidential banking credentials, passwords, PINs or OTPs with any person.
Shipping & Delivery
Orders are shipped according to our applicable Shipping Policy.
Delivery timelines may vary depending on factors such as:
Delivery location
Product availability
Courier or logistics operations
Public holidays
Weather conditions
Events or circumstances beyond reasonable control
Any delivery estimate provided on the website is an estimate and should not be treated as a guaranteed delivery date unless expressly stated otherwise.
For complete shipping information, please refer to our Shipping Policy.
Returns & Refunds
Returns, replacements, cancellations and refunds are governed by our applicable Refund Policy.
Eligibility may depend on the circumstances of the order and the conditions specified in that policy.
Customers should review the Refund Policy before placing an order.
Offers, Coupons & Promotions
From time to time, Sukkh Shanti may provide promotional offers, coupon codes, discounts, bundles or other benefits.
Unless otherwise stated:
Promotional offers may be available for a limited period.
Certain products or orders may be excluded.
Offers may have minimum-order requirements.
A coupon may not be combined with another offer.
Offers are subject to availability and their stated conditions.
We reserve the right to modify or discontinue a promotional offer where reasonably necessary.
Website Usage
You may use this website only for lawful personal or commercial interactions with Sukkh Shanti.
You must not:
Attempt unauthorized access to the website or its systems.
Introduce viruses, malicious code or harmful software.
Interfere with the normal operation or security of the website.
Use automated systems to misuse website services.
Submit false, misleading or fraudulent information.
Copy or exploit protected website content without authorization.
Use the website in a manner that violates applicable law.
We may restrict access where misuse, security threats or fraudulent activity is reasonably suspected.
Intellectual Property
Unless otherwise stated, the content available on this website, including branding, logos, product presentation, graphics, photographs, text, design elements and other original material, belongs to Sukkh Shanti, Shambhu Products, or the respective rights holder.
Such material may not be copied, reproduced, republished, distributed, modified or commercially exploited without appropriate authorization.
Permitted personal use of the website does not transfer any intellectual property rights to the user.
Third-Party Services & Links
Our website may use or contain links to third-party services, including payment, logistics, social media or other external platforms.
These third parties operate independently and may have their own terms and privacy policies.
We are not responsible for the content, availability, policies or practices of independent third-party websites or services except to the extent required by applicable law.
Accuracy of Website Information
We aim to keep information on our website accurate and up to date. However, occasional typographical errors, technical errors, inaccuracies or omissions may occur.
Where necessary, we may correct or update information relating to:
Product descriptions
Prices
Offers
Availability
Shipping information
Website content
Material changes affecting an existing order will be handled appropriately.
Limitation of Liability
To the extent permitted by applicable law, Sukkh Shanti and Shambhu Products will not be liable for indirect or consequential loss arising solely from the use or inability to use the website.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
Privacy
Your use of this website is also subject to our Privacy Policy.
Information collected through the website will be handled in accordance with the practices described in that policy and applicable requirements.
Please review our Privacy Policy to understand how personal information may be collected, used and protected.
Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.
The updated version will be published on this page. Your continued use of the website after an update will be subject to the then-current Terms & Conditions.
We recommend reviewing this page periodically.
Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any dispute relating to the website, an order, or these Terms & Conditions will be handled in accordance with applicable law and the jurisdiction legally applicable to the transaction.
Contact Us
If you have any questions regarding these Terms & Conditions, an order, or the use of our website, please contact the Sukkh Shanti support team through our Contact Us page.
We will make reasonable efforts to assist you with your query.