At Sukkh Shanti, a brand by Shambhu Products,
we aim to ensure that your order is processed carefully and delivered
to you in a safe and timely manner. This Shipping Policy explains our
general order processing, shipping, delivery and tracking practices.
Order Processing
Once an order is successfully placed, it is reviewed and prepared
for dispatch. Orders are generally processed during regular business
working days.
Processing may occasionally take longer during public holidays,
promotional periods, high-order volumes or circumstances beyond our
reasonable control.
Order Confirmation
After successfully placing your order, you may receive an order
confirmation through the contact details provided during checkout.
Please ensure that your mobile number, email address and shipping
information are entered correctly.
Shipping Within India
We deliver orders across serviceable locations in India through
our logistics and delivery partners. Delivery availability may
depend on your PIN code and the serviceability of the destination.
Delivery times may vary depending on your location, product
availability, courier operations, public holidays, weather
conditions and other factors beyond our reasonable control.
Estimated Delivery
Any delivery date or delivery period displayed on our website,
order communication or tracking information should be considered
an estimate unless expressly stated otherwise.
We make reasonable efforts to dispatch and deliver orders promptly,
but delays may occasionally occur due to logistics or circumstances
outside our direct control.
Shipping Charges
Shipping charges, where applicable, are calculated according to
the order and the shipping terms displayed on our website.
- Free shipping is available on eligible orders
above ₹499. - For orders that do not qualify for free shipping, the applicable
shipping charge will be displayed during checkout before the
order is confirmed. - Any special shipping offer or promotional shipping benefit may
be subject to separate terms and availability.
Shipping Address
Customers are responsible for providing a complete and accurate
shipping address while placing an order.
Please Check Your Details Carefully
Before completing your order, please verify the following information:
- Recipient’s full name
- Complete house, building or street address
- Area, locality and landmark, where applicable
- City and State
- Correct PIN code
- Active mobile number
Incorrect, incomplete or outdated address information may result
in delivery delays or unsuccessful delivery attempts.
Order Tracking
Once tracking information becomes available for your shipment,
it may be shared with you through the contact details provided
while placing the order.
You can also visit our
Track Order
page to check available information regarding your order.
Tracking Updates
Please note that tracking information may not update immediately
after dispatch. Logistics partners may require some time to scan
and update a shipment in their tracking system.
Delivery Attempts
Our delivery partner may contact you using the mobile number
provided with your order to complete delivery.
We recommend keeping your registered mobile number available when
your order is out for delivery.
If delivery cannot be completed because the recipient is unavailable,
the address is incorrect or the location cannot be accessed, further
handling of the shipment will depend on the logistics partner’s
delivery process.
Delayed Orders
Although we aim to provide a smooth delivery experience, an order
may occasionally be delayed due to circumstances such as:
- High order volumes or promotional periods
- Public holidays or non-working days
- Weather conditions or natural events
- Courier or logistics disruptions
- Transportation delays
- Remote or limited-service delivery locations
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
Where tracking is available, we recommend checking the latest
shipment status before contacting our support team.
Damaged Package or Delivery Concern
We take reasonable care while preparing orders for shipment.
If you receive a package that appears damaged, tampered with,
incomplete or otherwise affected during transit, please contact
us as soon as reasonably possible.
Information to Share With Us
To help us review a delivery-related concern, we may request:
- Your order number
- Registered name and contact details
- Clear photographs of the outer package
- Photographs of the product received
- Any other relevant information regarding the issue
Any return, replacement or refund request will be reviewed in
accordance with our applicable
Refund Policy
.
Orders Containing Multiple Products
If your order contains multiple products, they may in some cases
be packed or delivered separately depending on product availability,
packaging requirements or logistics arrangements.
As a result, different items from the same order may occasionally
arrive at different times.
Undeliverable or Returned Shipments
A shipment may be returned to us if delivery cannot be completed
because of an incorrect or incomplete address, repeated unsuccessful
delivery attempts, refusal of delivery or other delivery-related issues.
If an order is returned to us, please contact our support team for
assistance. Any reshipment, cancellation or refund will be handled
according to the circumstances of the order and our applicable policies.
Changes to Shipping Details
If you notice an error in your shipping details after placing an order,
please contact us as soon as possible.
We will make reasonable efforts to assist with a requested change
before dispatch. However, once an order has been processed or handed
over to the delivery partner, we may not be able to modify the
shipping address or other delivery details.
Shipping Restrictions
Delivery is subject to the serviceability of the destination and
the operational availability of our logistics partners.
We may be unable to deliver to certain PIN codes, remote locations
or restricted areas. If we are unable to fulfil an order because
the delivery location is not serviceable, we may contact you regarding
the available options.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect
changes in our shipping practices, logistics arrangements, website
services or other operational requirements.
Any updated version will be published on this page. We recommend
reviewing this policy periodically for the latest information.
Need Help With Your Order?
If you have questions about shipping, delivery or the status of
your order, please contact the Sukkh Shanti support team. When
contacting us regarding an existing order, please keep your order
number available so that we can assist you more efficiently.
Visit our
Contact Us
page for assistance.