To place an order, browse our products, select the product you would like to purchase and add it to your cart. Proceed to checkout, enter your shipping details, select an available payment method and complete your order. After a successful order, you may receive an order confirmation through the contact details provided during checkout.
If you need to cancel or modify an order, please contact our support team as soon as possible. We will make reasonable efforts to assist you before the order is processed or dispatched. Once an order has been processed or handed over for delivery, changes may not always be possible.
After your order has been successfully placed, you may receive an order confirmation through the mobile number or email address provided during checkout. Please make sure your contact information is entered correctly.
Please contact our support team as soon as possible if you notice an error in your shipping address. We will try to assist before dispatch, but an address change may not be possible once the shipment has already been processed or handed over to the delivery partner.
Order and billing information will be provided according to the checkout and invoicing process available on our website. Please ensure that your billing details are entered correctly while placing your order.
We deliver to serviceable locations in India. Delivery availability depends on the PIN code and serviceability provided by our logistics partners.
Delivery time may vary depending on your location, product availability, courier operations, public holidays, weather conditions and other circumstances. Any delivery timeline shown or communicated should be considered an estimate unless expressly stated otherwise. See our Shipping Policy for estimated timelines.
Yes. Free shipping is available on eligible orders above ₹499. For orders that do not qualify for free shipping, any applicable shipping charge will be displayed during checkout.
Once tracking information becomes available, it may be shared through the contact details provided with your order. You can also use our Track Order page to check available shipment information.
First check the latest available tracking information. Delays can occasionally occur because of courier operations, public holidays, weather, transportation issues or destination serviceability. If you still need assistance, please contact our support team with your order number.
Return eligibility depends on the circumstances of your order and the conditions stated in our Refund Policy. Please review the policy for the applicable requirements before submitting a request.
If your package appears damaged, tampered with or the product has been affected during transit, please contact our support team as soon as reasonably possible. Keep the packaging and take clear photographs of the outer package and product to help us review the concern.
Please contact our support team with your order number and clear photographs of the product and packaging received. Our team will review the issue and assist you according to the applicable policy.
Approved refunds are handled according to our applicable Refund Policy and the circumstances of the order. Please refer to the policy for detailed information.
Sukkh Shanti offers fragrance and incense products designed for everyday rituals, peaceful spaces and thoughtful gifting. Please visit our Shop All page to view the products currently available.
We make reasonable efforts to display products accurately. However, colours and appearance may vary slightly because of photography, lighting, screen settings, device displays or packaging updates.
Yes. Fragrance perception is subjective and may vary from person to person. Product descriptions are intended to describe the general character of a fragrance and do not guarantee that every individual will experience it in exactly the same way.
Always use incense responsibly. Place it on a suitable stable incense holder, keep it away from flammable materials, children and pets, use it in an appropriately ventilated area and never leave burning incense unattended.
The payment methods currently available for your order will be displayed during checkout. Availability may depend on the payment options enabled on the website at the time of purchase.
Payments may be processed through third-party payment service providers. You should never share confidential banking passwords, PINs or OTPs with any person claiming to process an order on behalf of Sukkh Shanti.
If a payment fails, first check whether any amount has been deducted and review the order status. Avoid repeatedly making payments for the same order without checking. If you need assistance, contact our support team with the relevant order or transaction information.
The checkout options available on the website will determine whether an account is required. Follow the instructions shown during checkout to complete your purchase.
Personal information is handled according to our Privacy Policy. Please review it for information about how data submitted through the website may be collected, used and protected.
If you need assistance with an order, product, delivery or website-related query, please use our Contact Us page to reach the Sukkh Shanti support team.
